We've helped recover over £130 million for victims of online scams. Our team works on a no-win, no-fee basis — you only pay if we successfully recover your money.
Already been refused by your bank? Most clients we win for had their first complaint rejected. We get them through on appeal.
Tell us briefly what happened. A specialist will assess your case and call you back — free, no obligation.
Names changed for privacy. Recovery amounts are actual.
My bank refused twice. I thought the money was gone. The team picked it up, escalated to the Ombudsman, and three months later I had it back. I cannot recommend them enough.
I was tricked into moving my savings to a "safe account". I felt so stupid. They were patient, they didn't judge, and they got most of my money back. Honestly life-changing.
I'd almost given up. Filled the form on a Tuesday, got a call within hours, and they handled everything. Even when the bank pushed back twice, they kept going.
From sham diamond schemes to crypto scams, Refundee has helped victims reclaim more than £100M. A candid look at ethics, transparency, and what it really takes to fight modern fraud.
A clear three-step process led by our experienced claims team.
Complete our short form. A specialist contacts you within 24 hours to understand your case in detail.
We review the circumstances of your loss and tell you honestly whether you have grounds to claim — at no cost.
Our team handles the entire process with your bank, escalating to the Financial Ombudsman where appropriate.
Authorised and regulated by the Financial Conduct Authority. FRN 937096.
Real results for real victims. We've helped thousands of clients reclaim what was taken from them.
You only pay if we recover your money. No upfront cost, no risk to you.
Our specialists handle your case from start to finish, dealing with banks and the Financial Ombudsman directly.
If you've fallen victim to any of these, you may be entitled to a refund.
Fake exchanges, investment platforms, and wallet impersonation.
Fake brokers, Ponzi schemes, and high-yield frauds.
Bank impersonation, HMRC, police, and authority scams.
Goods or services paid for that never arrived.
Money sent to someone you met online who deceived you.
Fake invoices and intercepted payment redirections.
Fake remote jobs requiring upfront deposits or task work.
Lost money another way? Get in touch — we'll review your case.
Online Refund is operated by Refundee Ltd, a claims management company authorised and regulated by the Financial Conduct Authority. Our FCA Firm Reference Number is 937096. You can verify our authorisation directly on the FCA Register.
It means you don't pay anything upfront. Our case assessment is free. You only pay a fee if we successfully recover money for you, calculated as a percentage of the amount recovered. Full details of our fees are available in our fee structure and Summary of Key Information.
Most cases take between 8 and 16 weeks, depending on complexity and whether your bank disputes our claim. Cases that escalate to the Financial Ombudsman may take longer. Your specialist will give you a realistic timeline once they've reviewed your case.
Every case is different. UK banking regulations, including the Contingent Reimbursement Model (CRM) Code and APP fraud reimbursement rules, give scam victims significant rights. Our specialists will assess your situation honestly and tell you whether we believe a claim is viable — at no cost.
Scam recovery cases require detailed conversation to understand what happened. A specialist will call you back at a time that suits you. We never share your details with third parties for marketing purposes — see our Privacy Policy.
This is very common — and it doesn't mean your case is closed. Many of our successful claims involve clients whose initial complaint was rejected by their bank. We escalate to the Financial Ombudsman where appropriate.
Yes. You can cancel free of charge at any time before a redress offer has been made on your case. Once a redress offer has been made, our fee becomes payable. To cancel, call us on 07822 015330 or email enquiries@refundee.com.
The sooner you start your claim, the stronger your case. Get a free assessment today.
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